Booking Policy

● Check-In: Check-in time is allowed after 2:00 PM on the date of arrival. Early check-in is subject to availability and may incur additional charges.

● Check-Out: Check-out time is before 10:00 AM on the day of check-out. Late check-out requests are subject to availability and may incur additional charges. Failure to check out by the designated time may result in an extra night's charge.

● Booking Period: It is the period between which the scheduled check-in starts and the scheduled check-out ends.

● Booking Amount: It will always remain the total amount payable, including taxes as applicable, by the guest to HillStaytion for confirmation of their booking through a registered mode of payment.

● Booking Confirmation: It will always mean the email or any communication channel sent by HillStaytion to the guests only after the receipt of the advance amount (defined below). The email or communication channel shall also comprise all the details of the booking and the Terms and Conditions applicable to the booking. These details include the booking name, name and total number of guests, check-in and check-out details, name of the property rented, number of rooms rented at the property, the total booking amount to be paid, the security deposit amount to be paid, and specified due dates by which they are required to be paid or deposited. HillStaytion shall not be held responsible for serving any booking unless the entire booking amount is paid by the guest or guests to HillStaytion through the registered mode of payment. Even though the booking confirmation or email has been sent to the guest, paying the full amount before check-in is a compulsion. The booking confirmation, along with proof of the entire payment, shall be required to be produced by guests at the time of check-in.  

● Refund of Security Deposit: The security deposit will be refunded at check-out after all the necessary supervision of the property or properties booked is made.The security deposit will be refunded provided the number of guests does not increase, no damages are done to the property, and check-out time is adhered to. If any of the following conditions are not followed, HillStaytion holds the right to deduct the necessary amount from the security deposit. The remaining security deposit after deductions will be refunded. We do not accept cash onsite for any reason. 

To ensure a pleasant experience for everyone, we maintain certain standards for our guests:

• Identification: A valid government-issued ID (Aadhar, Passport, or Driving License) is mandatory for all guests during check-in.
• Age Limit: The primary guest making the booking must be at least 18 years old.
• Visitor Policy: Day visitors are generally not allowed unless prior permission is obtained from Hill Staytion and the property owner.